Any signs of over handling will result in a charge and/or reduction in the amount refunded. Any items sent back to us without the correct returns information will not be accepted.Īny items returned must be in unused condition in the original packaging. You will also need to contact us for a returns number. If you are posting back your goods then you are required to complete a returns form. Returns received out with the 14 day period will not be accepted and will be shipped back to you at your cost. You then have a further 14 days to return the goods to Highland Bikes Ltd, Returns Dept, 29-31 Shore Street, Inverness,IV11NG. If however you order has been dispatched then you have 14 days from the day the goods were received to inform us of you intention to cancel. Your order has not yet been dispatched then we should be able to cancel it immediately and process your refund. We obviously want you to be 100% happy with your online purchase but if for some reason you are not then Highland Bikes offers a 28 day no quibble returns policy.
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